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Shipping policy
ORDERS AND DELIVERIES
• Shipping costs for your specific country can be calculated at checkout before placing your order.
SHIPMENT INFORMATION
International orders
• Our international orders are sent by the transport company "DHL express", which is responsible for the safe delivery of the order.
• Our delivery times are subject to the availability of products in the warehouse and/or their manufacture. These times will be informed at the time of placing your order. These times may vary due to withholdings or delays at customs or local authorities.
• almaMia is not responsible for delays in them.
• almaMia reserves the right to cancel the order due to unavailability of the product.
• Delivery times are not guaranteed, if you need a guaranteed delivery date please contact us to make sure we can meet the delivery date with the shipping method you have selected.
• almaMía is not responsible for delays in processing or shipping caused by events beyond our control. All orders are subject to credit card verification and security check before shipment. Any missing or incorrect information could cause delays in the delivery of your order.
• For your safety, we cannot make any address changes once the order has been shipped. If it is not available when a delivery is attempted, the carrier will return the package to the service center, from there it will wait for instructions from the almaMia company to make the shipment again. If the product is not delivered on the third attempt. It will be returned to the AlmaMía warehouse and the customer will be responsible for assuming the cost of shipping to be dispatched again.
• almaMia is not responsible for shipping and/or other delays that are beyond its control, such as adverse weather conditions, natural disasters. Or customs delays in the receiving country.
• Your order may be subject to tariffs, taxes and fees imposed by your country. almaMia does not charge sales duties or taxes for international orders and cannot predict what your charges in other countries. If you do incur these charges, they must be paid for your package to go through customs house. In most cases, the carrier will attempt to collect taxes and/or duties when the package is delivered. It is the sole responsibility of the customer to research and understand the associated costs prior to purchase. If the courier charges almaMia taxes and / or taxes after the delivery of your package, we will invoice the credit card on file without prior notice. For more information on your country's customs policies, please contact your local customs office.
CONSENT
• When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange a delivery, or return a purchase, we imply that you agree that we collect and use it only for that specific reason.
• If we request your personal information for a secondary reason, such as marketing, we will directly ask for your express consent. Or give you an opportunity to say no.
• If, after choosing to participate, you change your mind, you can withdraw your consent for us to contact you, for continuous collection. Use or disclosure of your information, at any time, by contacting us at info@almamiaswimwear.com.
• We may disclose your personal information if required by law or if you violate our terms of service.
• We reserve the right to change this privacy policy at any time, so please review it frequently. The changes and clarifications will take effect immediately after their publication on the website. If we make changes to this policy, we will notify you here that it has been updated, so that you know what information we collect, how we use it, and under what circumstances.
• If our store is acquired or merged with another company, your information may be transferred to the new owners so that we can continue to sell you products.
POLICY CHANGES
• Our policies can be modified at any time, whereby we recommend that you check regularly or periodically on our website, through which the latest version of this policy or the mechanisms to obtain a copy of the policy will be made available to you same.
If you have any other questions, don't hesitate to contact us at info@almamiaswimwear.com
CONGRATULATIONS, PETITIONS, COMPLAINTS AND / OR CLAIMS
• In case you have any congratulations, requests, complaints and / or claims, you should send it to the email: info@almamiaswimwear.com
• Keep in mind that once you inform the responsible area within the company, depending on which of them your request is addressed, the query, request or complaint will be processed.
• Your request in relation to your personal data must be answered within a maximum period of five (5) business days from the receipt of the request. For the correct and complete consideration of your request or claim, we ask you to provide the identity of the applicant, his identification number, the address of notifications / responses and the documents he wants to assert.
PLACE OF ADDRESS
Creaciones almaMía S.A.S - calle 16 a # 43 b - 210 Barrio Manila - tel +57 (4) 4484690 - info@almamiaswimwear.com
• Shipping costs for your specific country can be calculated at checkout before placing your order.
SHIPMENT INFORMATION
International orders
• Our international orders are sent by the transport company "DHL express", which is responsible for the safe delivery of the order.
• Our delivery times are subject to the availability of products in the warehouse and/or their manufacture. These times will be informed at the time of placing your order. These times may vary due to withholdings or delays at customs or local authorities.
• almaMia is not responsible for delays in them.
• almaMia reserves the right to cancel the order due to unavailability of the product.
• Delivery times are not guaranteed, if you need a guaranteed delivery date please contact us to make sure we can meet the delivery date with the shipping method you have selected.
• almaMía is not responsible for delays in processing or shipping caused by events beyond our control. All orders are subject to credit card verification and security check before shipment. Any missing or incorrect information could cause delays in the delivery of your order.
• For your safety, we cannot make any address changes once the order has been shipped. If it is not available when a delivery is attempted, the carrier will return the package to the service center, from there it will wait for instructions from the almaMia company to make the shipment again. If the product is not delivered on the third attempt. It will be returned to the AlmaMía warehouse and the customer will be responsible for assuming the cost of shipping to be dispatched again.
• almaMia is not responsible for shipping and/or other delays that are beyond its control, such as adverse weather conditions, natural disasters. Or customs delays in the receiving country.
• Your order may be subject to tariffs, taxes and fees imposed by your country. almaMia does not charge sales duties or taxes for international orders and cannot predict what your charges in other countries. If you do incur these charges, they must be paid for your package to go through customs house. In most cases, the carrier will attempt to collect taxes and/or duties when the package is delivered. It is the sole responsibility of the customer to research and understand the associated costs prior to purchase. If the courier charges almaMia taxes and / or taxes after the delivery of your package, we will invoice the credit card on file without prior notice. For more information on your country's customs policies, please contact your local customs office.
CONSENT
• When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange a delivery, or return a purchase, we imply that you agree that we collect and use it only for that specific reason.
• If we request your personal information for a secondary reason, such as marketing, we will directly ask for your express consent. Or give you an opportunity to say no.
• If, after choosing to participate, you change your mind, you can withdraw your consent for us to contact you, for continuous collection. Use or disclosure of your information, at any time, by contacting us at info@almamiaswimwear.com.
• We may disclose your personal information if required by law or if you violate our terms of service.
• We reserve the right to change this privacy policy at any time, so please review it frequently. The changes and clarifications will take effect immediately after their publication on the website. If we make changes to this policy, we will notify you here that it has been updated, so that you know what information we collect, how we use it, and under what circumstances.
• If our store is acquired or merged with another company, your information may be transferred to the new owners so that we can continue to sell you products.
POLICY CHANGES
• Our policies can be modified at any time, whereby we recommend that you check regularly or periodically on our website, through which the latest version of this policy or the mechanisms to obtain a copy of the policy will be made available to you same.
If you have any other questions, don't hesitate to contact us at info@almamiaswimwear.com
CONGRATULATIONS, PETITIONS, COMPLAINTS AND / OR CLAIMS
• In case you have any congratulations, requests, complaints and / or claims, you should send it to the email: info@almamiaswimwear.com
• Keep in mind that once you inform the responsible area within the company, depending on which of them your request is addressed, the query, request or complaint will be processed.
• Your request in relation to your personal data must be answered within a maximum period of five (5) business days from the receipt of the request. For the correct and complete consideration of your request or claim, we ask you to provide the identity of the applicant, his identification number, the address of notifications / responses and the documents he wants to assert.
PLACE OF ADDRESS
Creaciones almaMía S.A.S - calle 16 a # 43 b - 210 Barrio Manila - tel +57 (4) 4484690 - info@almamiaswimwear.com